Leather Jacket FAQs: Sizing, Shipping & Care | Jacket Mode
Frequently Asked Questions
For general order assistance, Jacket Mode lists hellothejacketmode@gmail.com. The current contact page states a typical response time of 24–48 business hours.
Yes. Jacket Mode carries multiple outerwear styles, including biker, bomber, varsity, suede and shearling jackets, alongside leather blazers, coats, winter jackets and other men's and women's styles.
Genuine leather is made from animal hide, while faux leather uses synthetic materials designed to reproduce the appearance of leather. Suede is a type of leather distinguished by its soft, napped surface. Each material differs in texture, maintenance, durability and price, so check the individual product description before purchasing.
Keep genuine leather away from prolonged moisture, excessive heat and direct sunlight. If it becomes wet, allow it to air-dry naturally rather than using direct heat. Store the jacket on a supportive hanger in a cool, dry place and use leather-care products suitable for the specific type of leather.
Contact Jacket Mode customer support promptly with your order number and clear photos of the problem. For defective or incorrect items, Jacket Mode's policy provides for a replacement or refund after the issue is reviewed.
Return requests must be postmarked within 20 days of the original purchase date. Since orders are typically delivered within 8–9 days, this allows roughly 11–12 days from delivery to evaluate your jacket and request a return or exchange.
Once your order ships, you'll receive a shipping confirmation email with tracking information. If you don't receive it within 3 business days of dispatch, contact us.
Because every jacket is handcrafted to order, production typically takes 4–5 business days after your size confirmation (plus 3–4 additional days for custom embroidery or complex designs). We aim to dispatch all orders within 5 business days. Business days are Monday–Friday, excluding public holidays.
Yes. International orders typically arrive within 10–25 business days depending on destination and customs processing. Most customers receive their order within 8–9 days of purchase.
Yes. Jacket Mode offers dedicated men's and women's collections, including leather jackets, bomber and biker styles, suede and shearling jackets, seasonal outerwear and other designs.
A leather jacket should generally feel comfortably fitted through the shoulders and chest while still allowing normal arm movement. Biker and tailored styles typically have a closer fit, while bomber, varsity and winter jackets may offer a more relaxed silhouette. Always check the specific product's sizing information before ordering.
For the best fit, compare your body measurements with the size information provided for the jacket you want to purchase. Pay particular attention to chest or bust, shoulders, sleeve length and overall jacket length. If you plan to wear heavier layers underneath, factor that into your preferred fit.
Material varies by product. Jacket Mode carries genuine leather styles as well as jackets made from suede, shearling and other materials. Check the material and product details on each product page before ordering to see exactly what a specific jacket is made from.
Enjoy free shipping on all orders, worldwide. We'll confirm your delivery details before checkout.
